BS & BAND MUSIC:  A BLOG ON REPUTATION, STORYTELLING & COMMUNICATIONS

2 posts tagged with "crisis communications"

Crisis and The First Law of Holes

July 21, 2019

 

Leading effectively during a crisis is one of the toughest tests for a CEO and a communications leader. My friend and mentor Gary Sheffer, longtime Chief Communications Officer at GE, used to say that, “Crisis is when we communicators earn our keep.”

Gary is right. Communicators work extremely hard and get lots of attention during a crisis. Sometimes accolades follow.

But communicators really earn their keep (and fewer accolades) when they prevent crisis situations. That’s why I’m a big...

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Don’t Pour Gasoline on the Fire

September 17, 2019

OK, so the you-know-what has hit the fan.

The CEO is agitated. The General Counsel has already called the outside law firm. C-suite leaders are whispering in the hallway.

You are in the first moments of a real crisis.

As a communications leader, what do you do?

I’ve worked for many years with leaders on challenging situations like lawsuits, regulatory actions, layoffs, acquisitions, divestitures, workplace violence and the 9/11 attack.

Every crisis is unique.

There is never a...

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